Comments on: CIS Internet is dead. http://cman.cx/blog/index.php/2009/07/29/cis-internet-is-dead/ 'c' is for: connor, clinton, computers, and change Thu, 20 Oct 2011 01:00:49 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: James Worthy http://cman.cx/blog/index.php/2009/07/29/cis-internet-is-dead/comment-page-1/#comment-747 James Worthy Wed, 13 Jan 2010 01:55:08 +0000 http://cman.cx/blog/?p=479#comment-747 I would have to agree with that. I would have to agree with that.

]]> By: Nick Simmer - Former CIS employee http://cman.cx/blog/index.php/2009/07/29/cis-internet-is-dead/comment-page-1/#comment-490 Nick Simmer - Former CIS employee Mon, 21 Sep 2009 22:35:46 +0000 http://cman.cx/blog/?p=479#comment-490 Let me explain one important fact! Everyone has their hand out. I would bet that when you shop at Wal-Mart, you don't think about the smaller people places who are family owned, struggling to earn an honest living because they're not backed by billions of dollars in capital like Wal-Mart is. You could think of CIS being a small family oriented business, a sincere group of very hard working folks who actually do care about its customer base. As the interent became so commercialized, companies like qwest, mediacom, comcast, insight communications and sprint began lowing the costs of residential internet links in exchange for packages like telephone, cable, and internet, all in one. The one thing they didn't do is lower their upstream costs to the small resellers like CIS so they could lower the costs to its end users. As far as the user who thinks that except for the upstream, all else is profit, I have news for you! I worked for CIS during a period when the wireless infrastructure was being assembled, and I know there are fixed expenses, as well as recurring expenses associated with this type of business. You don't take into consideration the costs of the tower rental, colocate space, or the point to point T1's, fiber, the bullshit 911 taxes on inbound only lines that CIS got screwed on. Oh, by the way, we're talking about a few hundred! Start adding all that up, and explain to me how all that adds up to being all profit! As far as the service, I can tell you for sure that for the customers of CIS which had DSL, the only actual internet outages would have been a result of qwest itself, and on the very rare occasion, an act of God! I'm serious. Anything else was your computer. As far as the wireless service, every effort was made by the installer to make the service as trouble free as possible, but sometimes things do happen, of which CIS has no control over. Wireless is NOT and never will be a guaranteed service and is always subject to interference and is relitivelly expensive by comparison. Those who had no other option were happy to have it, and if there were interference issues, there WAS backup dialup lines available for use as a last resort. IT WAS NOT BECAUSE THE "TOWER WAS DOWN". Some folks bully CIS as never answering the phone, or returning calls. Sure, maybe, tell your neighbors to pay their bills ontime so they don't receive automatically generated late statements and additional charges. Those were among the top of the callers list in my honest opinion. Secondly, customers tend to blame the internet provider when their antivirus software updated and changed how their computers communicated with the internet, especially email. If you don't know how to use it, DON'T INSTALL IT and cause your internet provider the headaches! On a personal note, many of you on various threads have severelly criticized the Kramer family and CIS. My experience with them has always been heartfelt. Bob and Tracy have litterelly worked 24 hours a day around the clock to make the service the best that it could be. They've traded shifts, and I filled in some of the gaps, while taking calls from 9am to 6pm. I offer my warmest sympothy for the family business that I used to work for. Sure there were differences of opinion, but in the end, the main objective was always the customers. Let's all stop trashing CIS Internet Services. The descision to close CIS was not easy, that I can guarantee! Let me explain one important fact! Everyone has their hand out. I would bet that when you shop at Wal-Mart, you don’t think about the smaller people places who are family owned, struggling to earn an honest living because they’re not backed by billions of dollars in capital like Wal-Mart is. You could think of CIS being a small family oriented business, a sincere group of very hard working folks who actually do care about its customer base.

As the interent became so commercialized, companies like qwest, mediacom, comcast, insight communications and sprint began lowing the costs of residential internet links in exchange for packages like telephone, cable, and internet, all in one. The one thing they didn’t do is lower their upstream costs to the small resellers like CIS so they could lower the costs to its end users.

As far as the user who thinks that except for the upstream, all else is profit, I have news for you! I worked for CIS during a period when the wireless infrastructure was being assembled, and I know there are fixed expenses, as well as recurring expenses associated with this type of business. You don’t take into consideration the costs of the tower rental, colocate space, or the point to point T1′s, fiber, the bullshit 911 taxes on inbound only lines that CIS got screwed on. Oh, by the way, we’re talking about a few hundred! Start adding all that up, and explain to me how all that adds up to being all profit!

As far as the service, I can tell you for sure that for the customers of CIS which had DSL, the only actual internet outages would have been a result of qwest itself, and on the very rare occasion, an act of God! I’m serious. Anything else was your computer.

As far as the wireless service, every effort was made by the installer to make the service as trouble free as possible, but sometimes things do happen, of which CIS has no control over. Wireless is NOT and never will be a guaranteed service and is always subject to interference and is relitivelly expensive by comparison. Those who had no other option were happy to have it, and if there were interference issues, there WAS backup dialup lines available for use as a last resort. IT WAS NOT BECAUSE THE “TOWER WAS DOWN”.

Some folks bully CIS as never answering the phone, or returning calls. Sure, maybe, tell your neighbors to pay their bills ontime so they don’t receive automatically generated late statements and additional charges. Those were among the top of the callers list in my honest opinion.

Secondly, customers tend to blame the internet provider when their antivirus software updated and changed how their computers communicated with the internet, especially email. If you don’t know how to use it, DON’T INSTALL IT and cause your internet provider the headaches!

On a personal note, many of you on various threads have severelly criticized the Kramer family and CIS. My experience with them has always been heartfelt. Bob and Tracy have litterelly worked 24 hours a day around the clock to make the service the best that it could be. They’ve traded shifts, and I filled in some of the gaps, while taking calls from 9am to 6pm. I offer my warmest sympothy for the family business that I used to work for. Sure there were differences of opinion, but in the end, the main objective was always the customers.

Let’s all stop trashing CIS Internet Services. The descision to close CIS was not easy, that I can guarantee!

]]> By: kendra KRAMER http://cman.cx/blog/index.php/2009/07/29/cis-internet-is-dead/comment-page-1/#comment-487 kendra KRAMER Sun, 20 Sep 2009 21:18:49 +0000 http://cman.cx/blog/?p=479#comment-487 non existent. ..if you actually cared about researching anything about cis before you wrote this.. you'd read that two of the customer services reps moved away and ones in federal prison. that left tracy and bob to run the entire thing by themselves. and with 5000 customers? you could imagine it's pretty hard to answer the 3 and 4 calls AT THE EXACT SAME TIME that would all come in at the exact same time.. and before they could check messages to call the customers missed back, more were calling in. people were completely retarded when it came to their internet. they had to argue with customers that theyre computers not working had nothing to do with their internet (which they could look up if internet was down in their area or not) had to waste hours daily telling customers they provide INTERNET SERVICE and dont fix computers in anyway. they didnt know the internet was going to go down so it wasnt dickheadish ..qwest shut down on their own without warning.. because qwest has been charging them for servers and things that my dad doesnt even have for years now and wont return the money they've paid on them. annnd way to be retarded how many web sites have said it's 12 billion (yes billion with a "b") yet you turn that into a 10, annnnd he has recieved a tenth. buut good try non existent. ..if you actually cared about researching anything about cis before you wrote this.. you’d read that two of the customer services reps moved away and ones in federal prison. that left tracy and bob to run the entire thing by themselves. and with 5000 customers? you could imagine it’s pretty hard to answer the 3 and 4 calls AT THE EXACT SAME TIME that would all come in at the exact same time.. and before they could check messages to call the customers missed back, more were calling in. people were completely retarded when it came to their internet. they had to argue with customers that theyre computers not working had nothing to do with their internet (which they could look up if internet was down in their area or not) had to waste hours daily telling customers they provide INTERNET SERVICE and dont fix computers in anyway.
they didnt know the internet was going to go down so it wasnt dickheadish ..qwest shut down on their own without warning.. because qwest has been charging them for servers and things that my dad doesnt even have for years now and wont return the money they’ve paid on them. annnd way to be retarded how many web sites have said it’s 12 billion (yes billion with a “b”) yet you turn that into a 10, annnnd he has recieved a tenth. buut good try

]]> By: Bruce http://cman.cx/blog/index.php/2009/07/29/cis-internet-is-dead/comment-page-1/#comment-359 Bruce Thu, 30 Jul 2009 00:20:47 +0000 http://cman.cx/blog/?p=479#comment-359 "Recently though, CIS has been characterized by poor to nonexistent customer service". Depends on your definition of recently. Many years ago (maybe 10?) I had an issue with CIS. A month's worth of phone calls and emails didn't resolve the issue so I switched (back) to Earthlink. An email asking that my CIS website be taken down was met by outrage by Kramer, who accused me, essentially, of going behind his back. (I'm not paranoid, why do you ask?) Good riddance indeed. “Recently though, CIS has been characterized by poor to nonexistent customer service”.

Depends on your definition of recently. Many years ago (maybe 10?) I had an issue with CIS. A month’s worth of phone calls and emails didn’t resolve the issue so I switched (back) to Earthlink. An email asking that my CIS website be taken down was met by outrage by Kramer, who accused me, essentially, of going behind his back. (I’m not paranoid, why do you ask?)

Good riddance indeed.

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